Please read the L. L. Bean company history
Please read the L. L. Bean company history (website link provided below). After reviewing that information answer the following questions in a 2 page MS Word document.
- What do you personally think really influences long-term customer retention and loyalty? Products? Promotions? Prices? Staff? Convenience? Reward programs?
- In what ways is listening to customers similar to listening to friends and colleagues?
- In your own words, based on the information in this unit, how would you describe Active Listening?
- Name two ideas that you gained from reading the Mindtools.com articles.