The success of business depends on the collection of data and responds to new trends. Business process management is used by most of the company to secure them from the edge of competition. The success of the companies also depends on the change that takes place. Is they have the tendency to change they can succeed easily. Blockbuster is one of the most successful companies in the environment. But the company was catalogue a bankruptcy in the year 2010. Since viewers like streaming movies Blockbuster Company comes down and this help to open the door for Netflix. The workflow activities must be monitor to identify the customers need. Problems can be solved by accessing the data. Following the above process will help to solve the problem and providing new opportunities. Important elements of success are listening and reading the data’s of customers. Companies like Netflix use data’s to develop the network services among the customers. Blockbuster must place employees to communicate directly with the customer. This is the best way to communicate with the clients and they can identify the issue. To move the products to customers hand is a challenging one for Blockbuster due to the availability of product in social media and internet. Leaders in blockbuster must analyze that if a product is able to download from internet the sales in the physical stores will be decreased. Blockbuster has the chance to sale their product in the new technology. Failure in analyzing the situation that is happening is also a reason for decline. In home entertainment field there is no change made by Blockbuster. Blockbuster must understand the importance of internet and it must not invest huge amount in traditional stores. Blockbuster must identify the indicator which leads to success.